Industry Voices

Kyle-Nelson

By Kyle Nelson Fraud is no longer hiding in the shadows. It’s being taught and sold in plain sight — sometimes with hashtags and tutorial videos. Across the multifamily housing industry, operators are seeing the effects firsthand: fake documents are slipping through, unqualified tenants are being approved and eviction rates are rising as a result. On TikTok, an unexpected market has emerged where users trade tips and tools for falsifying income, employment and identity to gain access to rental housing. This trend is not limited to individual bad actors offering …

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Kim-Young

By Kim Young In multifamily leasing, striking the right balance between automation and human connection isn’t just a technological decision. It’s the difference between signing a lease and losing a prospect forever.  ​According to the 2024 NMHC/Grace Hill Renter Preferences Survey Report, 73 percent of renters expect digital leasing options, yet 67 percent say personal interaction influences their decisions. These numbers tell a compelling story that every operator should heed.  ​As managers, we aren’t merely optimizing workflows. We’re orchestrating living experiences that transform curious browsers into committed residents. Then we …

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Fiederlein-William

By William Fiederlein The need for affordable housing has never been greater. The United States is currently experiencing a shortage of millions of affordable housing units for low-income renters. This shortage disrupts family stability and creates a negative economic ripple effect within already vulnerable communities. According to the National Low Income Housing Coalition’s 2025 report, The Gap: A Shortage of Affordable Homes, there is a national shortage of 7.1 million affordable and available rental homes for extremely low-income renters. It nets out to just 35 affordable and available homes for …

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Max-Grossman

By Max Grossman Many cities across the U.S. are grappling with two persistent challenges: a lack of affordable housing and high property taxes. While these issues may seem separate, some policymakers have implemented programs that can address both at the same time. Chicago’s affordable housing supply is short by approximately 120,000 homes and 240,000 rental units, according to the Illinois Policy Institute. Additionally, nearly one-third of Illinois residents commit more than 30 percent of their income toward housing, the most of any state in the Midwest. The city is also …

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Steve-Wright

By Stephen Wright While it was a great InterFace Seattle Multifamily conference in mid-March, I left shaking my head at all the headwinds developers and operators face in that market sector. Why is it taking so long to realize the answer lies in the active adult market sector? Wait, you say. I don’t want to get involved in healthcare and all the amenities an aging population needs. You don’t have to. This market niche is the answer to many of the problems you face and will face for years to …

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Brandi-Campbell-Wood

By Brandi Campbell Wood Forward-thinking multifamily developers are rediscovering a housing type that predates modern zoning: accessory dwelling units (ADUs). An ADU is defined as a smaller, independent residential unit located on the same lot as a detached single-family home, according to the American Planning Association, a nonprofit organization that supports the field of urban and regional planning. What was once commonplace in early 20th-century developments — garden cottages, cluster housing and secondary units within larger properties — is experiencing a renaissance driven by new policy opportunities and compelling financial …

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Mark-English

By Mark English In the affordable housing industry, compliance has often been treated as an obligatory cost of doing business — a box to check, a hurdle to clear. Yet in today’s environment, marked by heightened regulatory scrutiny, increased tenant awareness of their rights and a fiercely competitive landscape for funding and partnerships, this mindset is dangerously outdated. For developers, owners and managers of affordable housing, denial of compliance’s strategic value can carry enormous costs: legal liability, reputation damage, financial penalties and missed opportunities to distinguish one’s organization as a …

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Stewart-Mike-Bass-Berry-Sims

By Mike Stewart In recent years, multifamily property owners have faced a rising number of lawsuits from “serial plaintiffs” or “testers” alleging noncompliance with the Americans with Disabilities Act (ADA) and Fair Housing Act (FHA) regulations. These legal challenges can impose substantial financial burdens on multifamily owners, encompassing not only costs associated with rectifying legitimate violations, but also the cost to defend a lawsuit and potentially pay fines, damages and the plaintiff’s legal fees. The ADA and the FHA are landmark pieces of legislation that prohibit discrimination based on disability. …

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Alex-LaFlam

— By Alex LaFlam — Budget season, whenever it occurs in your organization, can bring out the red pens. Faced with rising operational costs and pressure to meet aggressive financial goals, multifamily operators often begin the budgeting process by scanning for line items to trim. Unfortunately, that impulse frequently puts resident-facing services — especially amenities — on the chopping block. It’s easy to see why: Amenities are sometimes seen as “nice-to-haves,” expendable in the face of economic pressure. But that mindset can carry long-term costs. In competitive or stabilized markets, …

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Christopher-Cordes

By Chris Cordes Build-to-rent (BTR) developments continue to set new records each year, with 90,000 units under construction in 2024, according to the National Association of Realtors. Maintaining momentum with 2023 levels, this growth rate represents a 50 percent increase in BTR housing starts since 2021 and relates directly to housing affordability challenges and the rising costs of homeownership. BTR offers renters, particularly aging Americans approaching retirement, housing options with homeownership-like benefits without the maintenance responsibilities and accompanying increasingly prohibitive costs. These benefits include more living space, privacy, yard access …

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