Running a leasing and management office and running a mailroom are two different jobs. At many multifamily communities, one team is doing both. But manually processing an increasing volume of parcels can consume untold staff hours and pull people away from leasing, marketing and other priorities — driving up costs and dragging down the operational efficiency needed to maximize occupancy and protect NOI. With last year’s slumping rent growth dampening operators’ revenue expectations, more multifamily owners are seeking help to turn package management from a labor-intensive cost center into a …
