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DevelopmentFeaturesOperations

Owner-Controlled Insurance Programs Can be Cost Effective, But Only if Negotiated Smartly

by Lynn Peisner

By Max Stein and Robert Alfert For any construction project, insurance coverage is a critical factor in managing risk. In recent years, owner-controlled insurance programs (OCIPs) for large-scale commercial and residential construction projects have grown in popularity. OCIPs are mainly known for being “wrap-up policies,” which means the owner/developer pays the premium, and the policy provides coverage for all contractors and subcontractors working on the project, with the exception of some higher-risk trades, such as hazardous-materials handling or demolition. While OCIP costs can vary widely depending on project scale and …

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Shelly Peterson Smart Room Package management Multifamily quote
Content PartnerFeaturesFurniture, Fixtures & EquipmentIndustry ContentMidwestNortheastOperationsSoutheastStudent HousingTechnologyTexasWestern

Scalable Solutions for Multifamily’s Growing Package Problem

by Sarah Daniels

At too many multifamily communities today, managers spend much of their time receiving, safeguarding, retrieving and tripping over a rising tide of parcels awaiting pickup by residents. A range of cages, lockers and other systems promise to ease the package management burden, but most still require staff oversight and may not securely accommodate bulky items or seasonal surges in deliveries. “The sheer volume of packages residents are getting has increased, and that has driven a lot of frustration with package management,” says Shelly Peterson of Smart Package Room, which makes …

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THE-CHARLEY
DevelopmentMassachusettsNewsNortheastOperations

Berkeley Investments Opens The Charley in Boston

by Lynn Peisner

BOSTON — Locally based Berkeley Investments has opened The Charley, a 103-unit development in Boston’s Allston neighborhood. The six-story property, built to LEED Gold standards, offers units as studios and one-, two- and three-bedroom floor plans. Units feature quartz countertops, washers and dryers and Wi-Fi-enabled appliances and heating and cooling controls. Monthly asking rents range from $2,490 to $4,999. Amenities include garage parking with electric vehicle chargers, bike parking, a dog park, a pet wash and grooming area, a lounge, coworking spaces, a coffee bar, rooftop deck with fire pits, …

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Blu-Atlantic
FloridaNewsOperationsSoutheast

RKW Named Manager of Three South Florida Properties

by Lynn Peisner

FORT LAUDERDALE — RKW Residential has been named property manager of three South Florida properties: Falls at Marina Bay in Fort Lauderdale, Blue Atlantic in Delray Beach and Atlantica at Dania Beach. The properties comprise 671 units. Names of the property owner(s) were not disclosed. Falls at Marina Bay is a 376-unit waterfront community offering one-, two- and three-bedroom apartments. The community is anchored by a 10,000-square-foot clubhouse, a lagoon-style pool with a hot tub and a fitness center with a personal trainer on staff.   Blu Atlantic, a 177-unit …

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Kyle-Nelson
Industry VoicesOperationsTechnology

TikTok is Fueling a New Era of Real Estate Fraud — Here’s What Operators Can Do About It

by Lynn Peisner

By Kyle Nelson Fraud is no longer hiding in the shadows. It’s being taught and sold in plain sight — sometimes with hashtags and tutorial videos. Across the multifamily housing industry, operators are seeing the effects firsthand: Fake documents are slipping through and unqualified tenants are being approved, resulting in rising eviction rates.  On TikTok, an unexpected market has emerged where users trade tips and tools for falsifying income, employment and identity to gain access to rental housing. This trend is not limited to individual bad actors offering a forged …

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Kim-Young
Industry VoicesOperationsTechnology

To Click or to Connect: Nailing the Balance Between Leasing Tech and Human Touch

by Lynn Peisner

By Kim Young In multifamily leasing, striking the right balance between automation and human connection isn’t just a technological decision. It’s the difference between signing a lease and losing a prospect forever.  ​According to the 2024 NMHC/Grace Hill Renter Preferences Survey Report, 73 percent of renters expect digital leasing options, yet 67 percent say personal interaction influences their decisions. These numbers tell a compelling story that every operator should heed.  ​As managers, we aren’t merely optimizing workflows. We’re orchestrating living experiences that transform curious browsers into committed residents. Then we …

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Draper-and-Kramer-Burnham-Pointe-Exterior
FeaturesOperationsTechnology

How AI Is Helping Streamline Apartment Operations

by Lynn Peisner

By Kristin Harlow Necessity has sparked innovation across the multifamily sector. Property managers are implementing new technology platforms to streamline leasing, maintenance and resident communications because of rising operating costs, says Jim Cunningham, president of Naperville, Illinois-based Marquette Management, which owns or manages nearly 16,000 units across eight states. Operating costs increased 7 percent last year, according to CBRE. Rising insurance costs are one of the primary drivers. Property managers are also embracing technology to enhance resident satisfaction. Wendy Deetjen, vice president of Habitat’s market-rate portfolio, says that today’s renters …

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Emblem-Oswego
IllinoisMidwestNewsOperations

Marquette Tapped to Manage Suburban Chicago Property

by Lynn Peisner

OSWEGO, Ill. — Marquette Management, a division of Naperville, Illinois-based Marquette Cos., has been selected as property manager for Emblem Oswego, a 312-unit community in Oswego, 46 miles west of Chicago. Quarterra Group, whose parent company is Lennar, developed the property in 2024. Emblem Oswego offers one- and two-bedroom floor plans with in-unit features such as quartz countertops, stainless steel appliances and private patios or balconies. Residents also have access to a pool and sundeck, fitness center, lounge, entertainment kitchen and electric vehicle charging stations. Marquette Management provides property management …

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Foxen multifamily panel
FeaturesFinanceIndustry ContentMidwestNortheastOperationsSoutheastTechnologyTexasWebinarWestern

Webinar: From Sunk Costs to Strategic Savings — Risk and Insurance Plays to Strengthen Your Multifamily Portfolio

by Sarah Daniels

The August 6 webinar “From Sunk Costs to Strategic Savings — Risk and Insurance Plays to Strengthen Your Multifamily Portfolio,” sponsored by Foxen, explored practical ways for multifamily owners and operators to address one of their largest cost concerns in 2025: insurance.  Industry experts detailed the risks of tenant-caused property damage, the operational challenges of monitoring renters insurance and the benefits of structured compliance programs. Viewers learned about property damage liability waiver programs and tenant legal liability (TLL) policies in protecting owners from uninsured losses. The panel also discussed the …

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Village-Green
FeaturesMidwestOperations

The Art of Alignment: How to Balance Stakeholder Interests in Multifamily Property Management

by Lynn Peisner

By Diane Batayeh, Village Green To be successful at multifamily property management involves equal parts of communication, alignment and trust. There are several stakeholder groups to consider when making decisions about how best to operate and set up an apartment community for long-term success. Between residents, employees and owners, there are differing and sometimes conflicting objectives and perspectives to consider. In today’s quickly evolving multifamily landscape, satisfying everyone can be challenging, and it requires a delicate balance to maintain all stakeholders’ satisfaction while also achieving their respective goals. With the …

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