Operations

Webinar: From Sunk Costs to Strategic Savings — Risk and Insurance Plays to Strengthen Your Multifamily Portfolio

by Sarah Daniels August 11, 2025

The August 6 webinar “From Sunk Costs to Strategic Savings — Risk and Insurance Plays to Strengthen Your Multifamily Portfolio,” sponsored by Foxen, explored practical ways for multifamily owners and operators to address one of their largest cost concerns in 2025: insurance. Industry experts detailed the risks of tenant-caused property damage, the operational challenges of monitoring renters insurance and the benefits of structured compliance programs. Viewers learned about property damage liability waiver programs and tenant legal liability (TLL) policies in protecting owners from uninsured losses. The panel also discussed the …

August 11, 2025

Features Midwest Operations

The Art of Alignment: How to Balance Stakeholder Interests in Multifamily Property Management

by Lynn Peisner August 8, 2025

By Diane Batayeh, Village Green To be successful at multifamily property management involves equal parts of communication, alignment and trust. There are several stakeholder groups to consider when making decisions about how best to operate and set up an apartment community for long-term success. Between residents, employees and owners, there are differing and sometimes conflicting objectives and perspectives to consider. In today’s quickly evolving multifamily landscape, satisfying everyone can be challenging, and it requires a delicate balance to maintain all stakeholders’ satisfaction while also achieving their respective goals. With the …

August 8, 2025

Affordable Housing Development Industry Voices Operations

How Accessibility Compliance Gives Affordable Housing Investors a Competitive Advantage

by Lynn Peisner July 18, 2025

By Mark English In the affordable housing industry, compliance has often been treated as an obligatory cost of doing business — a box to check, a hurdle to clear. Yet in today’s environment, marked by heightened regulatory scrutiny, increased tenant awareness of their rights and a fiercely competitive landscape for funding and partnerships, this mindset is dangerously outdated. For developers, owners and managers of affordable housing, denial of compliance’s strategic value can carry enormous costs: legal liability, reputation damage, financial penalties and missed opportunities to distinguish one’s organization as a …

July 18, 2025

Leasing & Marketing News Operations Technology Texas

RealPage Acquires Flexible Payment Company

by Lynn Peisner July 18, 2025

RICHARDSON, TEXAS — RealPage has acquired Livble, a flexible-payment company, and will incorporate the new payment technology into two of its own software solutions, LOFT and Buildium. LOFT is a resident-facing app RealPage launched in January. LOFT’s payment function allows users to pay their rent traditionally, directly from their bank in one lump sum, or residents can pay in two installments. With the Livble technology, residents now can split up payments into up to four installments per month. RealPage assumes nonpayment risk and manages collections should residents not pay. In …

July 18, 2025

Company News News Operations Texas

Aerwave Named 2025 Multifamily Partner of the Year

by Lynn Peisner June 27, 2025

HOUSTON —Broadband Communities has awarded Aerwave the distinction of multifamily partner of the year. The publishing and conference company recognized Aerwave at the Broadband Communities Summit held June 23 to June 27 in Houston. Entrants were evaluated by an expert panel of judges. Aerwave stood out for its fiber-based mesh networking, proprietary software and gigabit-plus internet that spans entire properties. According to the company, Aerwave’s platform supports smart home technology, simplifies self-guided tours, enhances Wi-Fi calling coverage and enhances resident experience and simplifies operations for property managers and owners.

June 27, 2025

InterFace-Carolinas-Multifamily_Operators

Conference Coverage Features Leasing & Marketing Operations Southeast

InterFace Conference Coverage: Multifamily Operators Are Utilizing Fee Transparency, Concessions to Woo Renters

by Lynn Peisner June 19, 2025

CHARLOTTE, N.C. — The federal government has been cracking down on price gouging in recent months. In May, the Federal Trade Commission (FTC) implemented a rule to ban “junk fees” from live event platforms like Ticketmaster, as well as hotels and other short-term lodging. This rule precludes the vendor or property owner/management firm from being able to charge hidden fees on the back end by requiring them to put the total cost upfront, inclusive of all mandatory fees and charges. And in January, the U.S. Justice Department (DOJ), along with …

June 19, 2025

Industry Voices Operations

What Every Owner Should Know about Accessibility Compliance

by Lynn Peisner June 13, 2025

By Mike Stewart In recent years, multifamily property owners have faced a rising number of lawsuits from “serial plaintiffs” or “testers” alleging noncompliance with the Americans with Disabilities Act (ADA) and Fair Housing Act (FHA) regulations. These legal challenges can impose substantial financial burdens on multifamily owners, encompassing not only costs associated with rectifying legitimate violations, but also the cost to defend a lawsuit and potentially pay fines, damages and the plaintiff’s legal fees. The ADA and the FHA are landmark pieces of legislation that prohibit discrimination based on disability. …

June 13, 2025

Finance Industry Voices Leasing & Marketing Operations

Rethinking Amenities During Budget Season: Smarter Spending for Long-Term Resident Satisfaction

by Lynn Peisner June 9, 2025

— By Alex LaFlam — Budget season, whenever it occurs in your organization, can bring out the red pens. Faced with rising operational costs and pressure to meet aggressive financial goals, multifamily operators often begin the budgeting process by scanning for line items to trim. Unfortunately, that impulse frequently puts resident-facing services — especially amenities — on the chopping block. It’s easy to see why: Amenities are sometimes seen as “nice-to-haves,” expendable in the face of economic pressure. But that mindset can carry long-term costs. In competitive or stabilized markets, …

June 9, 2025

Features From the Magazines Operations Technology

Three Ways the Pandemic Changed Leasing for the Better

by Channing Hamilton May 16, 2025

Looking at the multifamily industry today, it’s easy to forget that many of our current best practices were born of necessity five years ago, when the COVID-19 pandemic introduced phrases like “stay-at-home orders” and “social distancing.” As challenging as those times were, some of the adjustments we made ended up reshaping our business for the better. Nearly every aspect of multifamily has examples of these positive pandemic pivots. Here are the three I consider the most significant in the realm of marketing, leasing and how we interact with prospects. 1. …

May 16, 2025

Leasing & Marketing News North Carolina Operations Southeast

RKW Picks Up Three Charlotte Property Assignments

by Lynn Peisner May 15, 2025

Charlotte, N.C. — RKW Residential has been selected to manage three metro Charlotte properties totaling 925 units. The new communities include Bond on Mint, a 393-unit luxury high-rise developed by Kayne Capital; Frazier at Mallard Creek, a 295-unit property from Delray Ventures; and Novel Davidson, a 237-unit property developed by Crescent Communities.

May 15, 2025

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