Operations

Nicolas Aznar, Vingcard
Industry VoicesOperationsTechnology

Does Your Access Control System Meet These Three Basic Standards?

by Lynn Peisner

By Nicolás Aznar, Vingcard The most powerful innovations are those that solve real problems for real people. Throughout my decades-long career in access control, I’ve seen firsthand how focusing on fundamentals creates more value than chasing every new trend. In multifamily and affordable housing especially, success doesn’t come from implementing the most advanced technology available. It comes from understanding what residents and property managers truly need, then delivering solutions that address those specific requirements with excellence. The most successful access control technologies excel at three fundamental elements. They prioritize safety. …

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CaliforniaLeasing & MarketingNewsOperationsWestern

29th Street Living Appointed Property Manager of 188-Unit Community in Las Vegas

by Channing Hamilton

LAS VEGAS — 29th Street Living, the property management division of Chicago-based 29th Street Capital, has taken over management services for The Willows at Town Center, a 188-unit community in Las Vegas. Located at 9145 Echelon Point Drive, the property offers one-, two- and three-bedroom apartments. According to Apartments.com, monthly rates start at $1,479 for a one-bedroom unit. Community amenities include a pool, business center, dog park, fitness center with yoga studio, package lockers and controlled access.

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Homelok
FeaturesFrom the MagazinesOperationsTechnology

Access Control Moves Closer to Full Digitization

by Channing Hamilton

When it comes to access control and security at multifamily communities, the mechanical lock-and-key system is as old and reliable as ever. However, many property owner-operators are in search of a more advanced security solution and are increasingly turning to digital access control to satisfy that demand. A digital access control system is a technology-based system to regulate who can access a property and when. There are two types of digital access control systems: online and offline. An offline access control system does not require Wi-Fi or cellular network connectivity. …

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Firefly in Dallas
From the MagazinesMarket ReportsOperationsTexas

Will Dallas Rents Make a Comeback This Year?

by Channing Hamilton

There is a lot for a multifamily investor to like about Dallas. The metro area has benefitted from a steady influx of new companies and new jobs for the past decade, and there is no sign that this growth is letting up.  In the past five years alone, Frontier Communications (2023), Caterpillar (2022), AECOM (2021) and CBRE (2020) have all moved their corporate headquarters to Dallas, and the area has become a major U.S. financial hub, second only to New York City and Chicago. JP Morgan Chase now has more …

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DevelopmentNewsNortheastOperationsWashington, D.C.

NMHC, NAA Send Letter to White House Urging Regulatory Reform to Improve Housing Affordability

by Channing Hamilton

WASHINGTON, D.C. — The National Multifamily Housing Council (NMHC) and National Apartment Association (NAA) have sent a letter to the White House requesting a review of 32 federal programs, rules and regulations at 10 different agencies.  NMHC and NAA stated that some existing regulations stray from their intended purposes, stifling innovation and hampering housing production. The purpose of the proposed review would be to increase housing supply, lower costs and improve housing affordability.   “This past autumn, voters across the country made clear that lowering the cost of housing was a …

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NewsNortheastOperationsWashington, D.C.

HUD Could Terminate Half of All Staff Under Trump Administration’s Directive

by Channing Hamilton

WASHINGTON, D.C. — The Trump administration is expected to terminate roughly half of all employees at the U.S. Department of Housing and Urban Development (HUD), according to a statement from the National Low Income Housing Coalition (NLIHC). In late January, the Trump administration directed all federal agencies to withhold federal assistance investments, including HUD funds such as grants and rental subsidies. After 48 hours, the administration rescinded its directive. President Trump signed an executive order on Feb. 11 implementing the Department of Government Efficiency (DOGE) workforce optimization initiative. The executive order …

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FeaturesIndustry ContentLeasing & MarketingMidwestNortheastOperationsSoutheastStudent HousingTechnologyTexasWebinarWestern

Webinar: Resident Retention at Risk — How to Prevent Quiet Leaving

by Sarah Daniels

The Feb. 25 webinar “Resident Retention at Risk — How to Prevent Quiet Leaving,” sponsored by Opiniion, brought together industry experts to discuss the most pressing challenges in multifamily and student housing and their strategies to improve resident satisfaction and retention. This one-hour discussion explored key factors influencing move-outs, including communication gaps, maintenance concerns and lease renewal hesitations. Speakers shared insights on effective property management strategies, community-building initiatives and engagement tactics that drive resident loyalty. The session highlighted best practices for feedback collection, strategic development and the role of online …

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Northbend in Tempe, Arizona
FeaturesLeasing & MarketingOperations

Owners Embrace Ancillary Income, Despite Risk

by Channing Hamilton

In today’s market, rent increases are no longer enough for many multifamily owners and operators to successfully turn a profit at their properties. Ancillary income has always been part of the apartment revenue model. However, to overcome the challenges of increasing labor costs and the elevated cost of living, it has become more essential than ever for property managers to establish revenue streams beyond the monthly rental rate. “Ancillary income gives property owners a way to cover the costs of services or items provided to residents without raising the rent …

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ColoradoNewsOperationsPeople NewsWestern

Sentral Appoints Bobbie Norris, Heather Hadden as Vice Presidents

by Channing Hamilton

DENVER ­— Sentral, a Denver-based owner and operator, has hired Bobbie Norris to the role of vice president of client services. Norris will work with clients and Sentral’s operations team to streamline performance and ensure client satisfaction. Prior to joining Sentral, she held positions at Greystar and Camden Property Trust. Additionally, Sentral hired Heather Hadden as vice president of East Coast operations. She previously held vice president roles at South Oxford Management and Birchstone Residential.

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Town Square at Mark Center in Alexandria, Virginia
FeaturesFinanceNortheastOperationsWashington, D.C.

MBA: Commercial, Multifamily Loan Volume to Increase 16 Percent in 2025

by Channing Hamilton

WASHINGTON, D.C. — The Mortgage Bankers Association (MBA) is forecasting that total commercial and multifamily mortgage borrowing and lending will rise to $583 billion in 2025, which is a 16 percent increase from 2024’s estimated total of $503 billion. The Washington, D.C.-based organization made the announcement at its 2025 Commercial/Multifamily Finance Convention and Expo (CREF) event taking place in San Diego. Multifamily lending, which is calculated into the total figure, is expected to rise to $361 billion in 2025 — also a 16 percent increase from last year’s estimate of …

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